You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:
The estimated delivery date is when your order should arrive. Generally, the estimated delivery date is based on a combination of the processing time for the items you ordered (how long it takes the seller to create and prepare them for shipment), and the transit time (how long the package is typically in transit with the shipping carrier).
Processing time + Carrier transit time = Estimated Delivery Date
For example: If the processing time for an item you purchased is 3-5 days, and the transit time for the shipping method you chose is usually 2-4 days, your estimated delivery date is 5-9 days from today.
If the Vortrixe completes the order earlier than the expected ship date, the estimated delivery date will be recalculated accordingly.
Processing time:
Processing time = the time between when you place an order and when we ship it; (The Processing Time is 1-5 business days)
Shipping time:
Shipping time = the time between when your order has been shipped and delivered to you;
- Express Shipping: 2-10 business days (Free Shipping)
- Standard Shipping: 10-30 business days (Free Shipping)
Expected Delivery Time
| Area | Time |
|---|---|
| United States, Canada, Spain, Germany, France, United Kingdom, Japan, Korea, Thailand, Philippines, Singapore, Vietnam, Hongkong, Taiwan, Malaysia | 3-15 Business Days |
| Netherlands, Belgium, Luxembourg, South Africa | 5-15 Business Days |
| Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Greece, Ireland, Australia, New Zealand, Switzerland, Italy | 7-20 Business Days |
| Brazil, Mexico, Russia, Ukraine, Colombia, Peru, Chile, Argentina | 10-25 Business Days |
| Other Countries | 30 Days |
HOW MUCH DOES SHIPPING COST?
For giving customer good shopping experience, we offer free international shipment.
CAN YOU SHIP TO MY COUNTRY?
We can ship all over the world.
WHY CAN I NOT SELECT MY DESIRED COURIER?
We always do our best to select the most convenient courier for your preferred shipping method among the high number of options available.
I URGENTLY NEED TO RECEIVE MY ORDER. CAN I SELECT AN EXPRESS SHIPPING METHOD?
You may have to pay higher shipping fees for selecting an express shipping method. Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to contact with us service@vortrixe.com
Order Cancellation Policy
We at Vortrixe understand that sometimes plans change. If you need to cancel your order, please review the following policy:
Cancellation Window
You can request to cancel your order within 5 hours of placing it. After this timeframe, your order will enter the processing stage, and cancellation may no longer be possible. Please note that if the items are in stock, orders typically ship within 2-24 hours.
How to Cancel
To cancel your order, please contact our customer service team as soon as possible at service@vortrixe.com with your order number.
Cancellation Charges
Cancellation Before Processing:
If your order is canceled before it begins processing, you won't be charged any cancellation fees.
Cancellation After Shipping:
Once an order has shipped, it cannot be canceled. You will receive a shipping confirmation email as soon as your order leaves our facility. In this situation, please accept the delivery and then initiate a return according to our return policy.
Refunds
Eligible Cancellations:
For orders canceled within the 5-hour window, a full refund will be credited back to your original payment method. Refunds are usually processed within 2 business days.
Cancellations After Shipment:
Shipped orders cannot be canceled. If you wish to return an order after it has shipped due to personal reasons, you will need to accept the delivery and then follow our return procedure. In these cases, you will be responsible for the return shipping costs and any applicable taxes or duties.
Exceptions
Custom Orders:
Orders for custom or personalized items cannot be canceled once production has begun. Please double-check your order details before finalizing your purchase.
Final Sale Items:
Items marked as "Final Sale" are not eligible for cancellation.
Payment Processors
For orders paid through any of our accepted payment methods, refunds for eligible cancellations will be credited back to your original payment account. You will receive a confirmation once the refund has been processed.
Contact Us
If you have any questions or need help canceling your order, please reach out to us at service@vortrixe.com. Our customer service team is available Monday through Friday during business hours. Our warehouse and logistics team operate Monday through Saturday. Therefore, even if your order ships on a weekend, cancellation requests emailed over the weekend will be addressed by our customer service team starting the following Monday. If your order has already shipped before your cancellation request is processed (including weekend shipments), we won't be able to stop the shipment. Please accept the delivery and then follow our return process. We reserve the right to refuse refunds for intentionally refused packages or unwarranted disputes.
Standard Shipping:
Our standard shipping service includes duties and customs clearance fees, so you will not incur any additional taxes or fees. Delivery timeframe: 15-20 business days.
Express Shipping:
For orders destined for the United States with an amount exceeding $500 USD, we will automatically upgrade to express shipping at no additional cost to you.
Our express shipping service includes duties and customs clearance fees, so you will not incur any additional taxes or fees. Delivery timeframe: 5-13 business days.
Shipping Fee Refund:
If you paid for express shipping, but your order ultimately does not arrive within the promised timeframe, we will fully refund the express shipping fee within 24 after receiving the goods.
Thank you for your understanding and continued support. If you have any questions, please do not hesitate to contact our customer service team.
Happy Shopping!
