Questions about Shipment
Q1: Do you ship worldwide?
A1: Yes, we can ship worldwide.
Q2: Where do you ship goods from?
A2: Our warehouse is located in China, and the goods will be shipped from mainland China.
Q3: What is the shipping cost?
A3: To provide a great shopping experience, we offer free international shipping.
Q4: What is the shipping time?
A4: For the expected delivery date, please check this page:
https://vortrixe.com/apps/17TRACK
Q5: How do I track my package?
A5: You can track your package at 17track.net.
If you need assistance, contact our service team at service@vortrixe.com — we'll be happy to provide a status update.
Questions about Payment & Order
Q1: What payment methods do you accept?
A1: We accept PayPal and Credit Card.
Q2: My payment was declined. Why? How can I fix it?
A2: If your Credit Card payment failed, please contact Stripe Support for assistance.
Alternatively, you can use PayPal to complete your purchase.
Q3: How do I cancel my order?
A3: If your order has not been shipped yet, contact our support team at service@vortrixe.com.
We will cancel your order and issue a full refund.
Q4: Is my personal information secure on this site?
A4: Yes. Vortrixe takes strong measures to protect your personal information both online and offline. You can shop with confidence.
Q5: What if I entered the wrong address?
A5: If the delivery fails due to an incorrect address, the parcel will be returned to us.
Once we receive it, we’ll contact you to confirm a corrected address and arrange for re-delivery.
Questions about Return & Refunds
Q1: What items are returnable?
A1:
a) Returns or exchanges are accepted within 30 days of receipt.
b) All returned items must be unused, unwashed, and unworn in their original condition. No exceptions.
Q2: How do I return a product?
A2: Please contact our Service Team at service@vortrixe.com to confirm return eligibility.
Once approved, we will provide detailed return instructions. You’ll need to provide the return tracking number after shipment.
Q3: What is your refund policy?
A3: Refunds are processed within 1–5 business days after we confirm your cancellation or return.
Q4: How will I receive my refund?
A4: Refunds will be issued to your original payment method.
